Shipping Policy

1. Order Processing

ALL ORDERS ARE PROCESSED WITHIN 5 - 7 BUSINESS DAYS (EXCLUDING WEEKENDS AND HOLIDAYS).

DURING HIGH-VOLUME PERIODS (SALES, HOLIDAYS, NEW DROPS), PROCESSING TIMES MAY BE SLIGHTLY LONGER.

YOU WILL RECEIVE A CONFIRMATION MESSAGE ON YOUR PHONE NUMBER OR AN EMAIL ONCE YOUR ORDER HAS BEEN PLACED AND ANOTHER NOTIFICATION ONCE YOUR ORDER HAS SHIPPED.

2. Shipping Rates & Delivery Estimates

SHIPPING CHARGES FOR YOUR ORDER WILL BE CALCULATED AND DISPLAYED AT CHECKOUT.

DELIVERY TIMES ARE ESTIMATES AND MAY VARY DUE TO FACTORS OUTSIDE OUR CONTROL, INCLUDING CARRIER DELAYS, WEATHER CONDITIONS, OR CUSTOMS PROCESSING.

3. Shipping Locations

WE CURRENTLY SHIP PAN INDIA.

4. Tracking Information

ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL. PLEASE ALLOW UP TO 24–48 HOURS FOR TRACKING INFORMATION TO UPDATE.

5. Shipping Delays

XTACY IS NOT RESPONSIBLE FOR SHIPPING DELAYS CAUSED BY THE CARRIER, INCORRECT SHIPPING INFORMATION, NATURAL DISASTERS, OR OTHER CIRCUMSTANCES BEYOND OUR CONTROL.

6. Lost or Stolen Packages

XTACY IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES MARKED AS DELIVERED.

IF YOU BELIEVE YOUR PACKAGE IS LOST, PLEASE CONTACT THE SHIPPING CARRIER DIRECTLY USING YOUR TRACKING INFORMATION.

FOR ADDITIONAL ASSISTANCE, YOU MAY CONTACT US AT XTACY.HELP@GMAIL.COM

7. Incorrect Address

PLEASE ENSURE YOUR SHIPPING ADDRESS IS CORRECT AT CHECKOUT. WE ARE NOT RESPONSIBLE FOR ORDERS SHIPPED TO INCORRECT ADDRESSES PROVIDED BY THE CUSTOMER. ADDITIONAL SHIPPING FEES MAY APPLY IF A PACKAGE IS RETURNED TO US.

8. Contact Us

IF YOU HAVE ANY QUESTIONS ABOUT THIS SHIPPING POLICY OR YOUR ORDER, PLEASE CONTACT US AT:

XTACY.HELP@GMAIL.COM